Steps to Request Account Deletion

1. Send an Email Request
   • Email support@ibasuite.com with the subject "Account Deletion Request".
   • Include your registered email address or phone number for verification.
2. Verification Process
   • Our support team will review your request and may contact you for additional verification if necessary.
3. Confirmation of Deletion
   • Once verified, your account will be scheduled for deletion.
   • You will receive a confirmation email when the process is complete.

What Happens When You Delete Your Account?

• Immediately Deleted:

  • Profile information (name, email, phone number, profile picture)

  • Chat messages

  • Contacts and friend lists

  • Preferences and settings

• Retained for a Limited Period:

  • Legal and security-related data may be kept for up to 30 days for fraud prevention and compliance purposes.

  • If required by law, certain transaction records may be stored for an extended period.

• Irreversible Action:

  • Once your account is deleted, it cannot be recovered. If you wish to use Kwek Chat again, you will need to create a new account.

For further assistance, contact support@ibasuite.com.