Live chat offers personalized customer experience, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution for your business is beneficial for all customer journeys and also across your marketing, sales, and customer support teams. Odoo Live Chat tool lets you chat with your customers and give them real-time support round-the-clock.
Once Live Chat is installed on your database or if your website was created with Odoo, the application is automatically added to it. All that is left to do is to go to Website ‣ Configuration ‣ Settings ‣ Live Chat.
Select the channel to be linked to your website or create one on the fly.
For both scenarios, under:
- Operators: add agents to respond to the chat requests. Add as many as you like, and keep in mind that operators that do not show any activity in Odoo for more than 30min are considered disconnected.
- Options: set the default text to be shown on the live chat button; an automated welcome message to be seen by visitors when a conversation is initiated, and the text that prompts the user to initiate a chat.
- Channel Rules: choose an action for a given URL, and/or per country. In the example below, the chat window automatically pops-up 3 seconds after users (from any country) land on the contact us page.
If your website was not created with Odoo, you can find the code to be added to your own, under the Widget tab. Odoo also offers an URL you can send to users so they can have access to a single live chat page.