Helpdesk is used to improve customer service to achieve growth. Help desks can boost efficiency and save your team’s valuable time. Helpdesk can be categorized and streamline issues by importance. These platforms also focus on end-users, making sure issues, and customer concerns are quickly addressed and resolved.

By default, Odoo Helpdesk comes with a team installed called “Support”

To modify this team, or create additional teams, select “Configuration” in the purple bar and select “Settings”

Here you can create new teams, decide what team members to add to this team, how your customers can submit tickets, and set up SLA policies and ratings. For the assignation method, you can have tickets assigned randomly, balanced, or manually.